Retail

Japanese, German brands dominate J.D. Power loyalty report

Toyota Sales art
Toyota ranked first in both the mass market car brands and mass market SUV brands segment with 62.2 percent and 63.6 percent return rate, respectively.
September 27, 2022 05:32 PM

Overseas dominance

Toyota took top honors in two of the mass-market loyalty categories while Porsche and BMW topped two premium categories. Ford won mass-market truck category.

Premium Car

1: Porsche
 
57.4%
2: Genesis
 
54.6%

Premium SUV

1: BMW
 
58.6%
2: Lexus
 
56.4%

Mass Market Car

1: Toyota
 
62.2%
2: Kia
 
54.1%

Mass Market SUV

1: Toyota
 
63.6%
2: Subaru
 
62.6%

Mass Market Truck

1: Ford
 
63.8%
2: Toyota
 
58.7%
SOURCE: J.D. Power 2022 U.S. Automotive Brand Loyalty Study

Brand loyalty is increasing among new-vehicle buyers, fueled by the current vehicle shortage, J.D. Power said in a study released Tuesday.

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